We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I order a second time, very well moisturizes! Came within a month, everything is neatly packed
Excellent serum, corresponds to the claimed.
The goods came a whole ship is not wrinkled .. have not yet tried
I ordered on march 28 for 116.08r ($1,74). The track was issued on april 1, but sent only on the 15th, after a reminder. The track beat (china post registered) immediately and on the whole way. Received in omsk region 07.05 (40 days). Package: retail package + plastic safe package for mail with a layer of air bubble film. Packaging is getting worse compared to previous purchases.
Cold serum, light and not felt at all
Very interesting liquid, gentle aroma, allergies did not cause, waiting for results)
+++++
Jars arrived in krasnodar for 2 weeks. Whole, nothing is spilled and not damaged. All boxes are packed with film. Let's see in action)
The goods went 2 months. The box is not crumpled, nothing is broken. And until the 22nd year and smells delicious
I really liked the serum. The parcel came quickly enough, in a good package, nothing was wrinkled. Used Already several times, the skin moisturizes well
Take constantly. I like it
Serum very much i order not the first time, there are no allergies
Delivery is very long. Paid 31.03, and took only 1.06 at the post office in nizhny novgorod. It seems that an impressive package was, but, to see, by weight did not reach, so i went super economy mail without tracking and with very long stops at transhipment points. Packing: puffy bag. Everything. There is no air bag. And in vain. The boxes were wrinkled. Okay, i took them for my test. And if you like it and i decide to order as a gift, and will come such pompous? Not good. We need to think about it when sending. Now about the contents. The inscriptions are all in chinese. We don't know what we're looking for. But after several applications, the skin did not tear. When opening the packaging in the nose strikes a sharp hymosis smell. As it turned out, from the thing where the bubble is inserted (i do not know what it is called). At the same time, the smell of liquid is unobtrusive. Not sharp, not sweet, but so specific. Strange to me. But it's just for me.
I recommend order at least two of these. It is soft and have a soft smell.
I order not for the first time, all the norms!
Everybody got it. Very well packed bottle. Whole. Bottle full. I take this serum 10 times, it whitens well and moisturizes the skin.
I tripled the syrup. Dovgo ishla, maje 4 city. Ale packaging is not pom-yata, sklo tsyle. The sirovatka itself has its texture and smell
The goods did not come, the money was returned
Everything is perfect. Happiness to you in life. prosperity and success in business. Thank you very much
The goods came well packed. Shelf life is good. The quality of the goods at altitude.
The goods did not come.
I order not for the first time, a beautiful serum, moisturizes and nourishes perfectly
The packaging is arrived undamaged. Exactly as described.
Delivery 2 city, duuualready dovgo, pack of boys in one bag, navit without pupirki, in the result of the box were
Serum is good, i take not the first year already.