We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods did not come money returned
Everything is very cool! Quickly sent, quickly ordered. Mail of russia "fiery" hello, probably in football played a parcel (see. Photo). Seller recommend!
I order paste not the first time. It came quickly. Seller recommend.
Very fast shipping.
Delivery month. I really like pasta. Packed with promtov envelope with pimples. Came a whole, not even wrinkled
Paste bomb, after this paste i can not use our russian, cleans to creak, it refreshes well, i will order more
Well received but small
Well whitens.
The paste did not come back the money.
Everything is fine, i take these paste not for the first time, thanks for the packaging and fast delivery
Good product I advice
Month шёл. paste like new, not powder odor мчтный. later дополню. track отслеживался. Recommend. on Russian language written.
Excellent
While using 2 days, for my sensitive dösen went well, there is no discomfort
Everything came up. Thank you.
Super paste
Packed well, but since we have problems with the post of russia, the boxes are slightly crumpled, smell nice, tightly forged inside, we will try!!
Painful small
The goods were returned.. Money waiting
Not very satisfied with the paste. I found that the foil on the jars is absolutely not soldered. It suggests that there can be at least bacteria to settle. Shelf life is specified only on a large box, on a small one. And the jars are not indicated on any. Also did not find the composition of the product. In short: everything is very shameful. It's scary to even try.
Pasta horosaja, not otlicajetsa ot oregon. Privozila is tailanda sovsem ne to.
Quickly delivered. Cool paste
Delivered to the apartment sdek, looks like like brought from ty
Description corresponds, delivery to saratov about 3 weeks. Quality as always good.
Delivery in 11 days, the goods take not the first time, like, thanks to the store)