SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bellesmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bellesmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods came quickly, delivery by courier to the apartment! Packed all carefully, instructions in the Russian language is not. Instructions found on the internet)). I decided to immediately try, the effect is excellent for the first time. Definitely recommend!!
Took time for me to receive item. Item as described without a box. Item is handy but I doubt with its efficacy of usage. I'm going to use it and see if there's results.
perfect
perfect...works great
Love it
The goods came quickly enough. Works properly, tested in fact, perfectly cleans the pores from contamination. I advise! The product is packed in a foam film.
It is a great product My skin has become very beautiful I recommend this article
Came quite quickly, delivered by courier, packed in a box and pouches. At the expense of efficiency i do not know, from some pores dirt really comes out but you need to keep at a certain angle, and press, and so perfectly clean skin you will not get
The reuleaux device is almost a month. He was delivered by a courier. Looks all good, works fine
Product same as picture and description. Very fast, around 3 weeks. Already tested the product. Loved!!
Came for a month in the moscow region, delivery to the house sdek. quality is good, everything works. Was charged. Cleans well on steamed skin.
Perfect.
The goods came in 12 days to estonia. Turned on works, but did not try yet. No adapter, only usb cable
Well, very fast delivery 9 days) cleaning was done once, the spatula works. Maybe not as powerful as a cosmetologist, but the result is. Just need to use it properly. The face is sure to steam the gel under the film, well, work on wet skin soaked with at least peroxide. Otherwise, there will be little use. Well, the masochka to do the right thing after that. More suitable for oily and combination skin. Of course, we need to understand that ultrasound is a surface cleaning and do not put special expectations. But i'm still happy with the correct use of the result still is.
I use almost a month. Cleans weakly, but with daily washing with it, the skin is softer than the pores less and the main skin does not injure. The charge lasts for a long time, the charging socket is not protected so be careful and do not allow water.
The goods received. Delivery sdek. Instruction in english. The whole came. In the work has not yet tried
this is super, it cleans very well. my skin are very sensitive but i don't feel any irritate or nothing after used. would be better if it come with a USB adapter :)
Just a stunning ultrasound scrub. Shorter. I have oooochen problem skin, black dots like craters, there the finger could be stuck. I bought a lot of funds from the mass market, and clay and algae and other things. I read about this scrub and saw the photo, and i thought it wasn't for me. Especially, take one and a half to just like that, when i have a whole shelf and other tools. But when all the same decided, women, take it! I write a review from the phone, because rhetoric and punctuation suffers, but kapets. How cool he cleans, jesus his mother .. I just felt like all the kaki were splashing out of my face
Well cleans the steamed skin. Delivery about 3 weeks with stock, not tracked for some reason.
Fast DOSTAWA-doskonałe urządzenie-jestem zadowolona-spełnia your zadanie-ok.
Super rychle doručeni, 5 days for ČR. Děkuji power.
thank you for your service you are the best.you deserve five star
Works ok, everything as described
very good!
I am really amazed of this product. Works perfect