SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bellesmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bellesmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I got about 3 weeks. packing-in the photo, consistency-thick water, smells nice. i liked the effect, the skin is gentle and moisturizing is obvious. i highly recommend!
Little late but i'm here
All like everyone else. Slightly moisturizes. Nice smell. Delivery 2 months to ufa.
The product has not yet been used, there is an instruction in english. Seller recommend unequivocally!
Delivery is almost two months. In russia it was 2 weeks. Came in a strange inflatable bag, all whole. Dates until 2022. I did not open anything, i did not try
Excellent!!!
Llegó bien
I went for a long time, but still came. Packed just in a puffy bag, the postman threw in a box. Whole and unharmed, i order a second time. Well moisturizes the skin. For the summer completely replaces day care of the face
The goods did not come, the money was returned
Fast shipping. Products very well packed. Recommend to everyone in 100%!!
All right, thanks.
Thank you. the order came quickly enough. In excellent condition. Thank you.
Packing is very convenient. in the form of a syringe .. I used it once with a mesoroller. impression-i liked it very much.
Normal serum. Well lies on the skin. Apply comfortably. The dispenser is economical. 2-3 drops on wet face wash. Enough for 10-14 days or longer. For travel is not suitable. It is better to take an option with an inner pipette. Serum has a cumulative effect, for 1 tube of miracle will not happen. I have serum reserves for 3 months, i wait for shares and replenish the stock at a price of up to a hundred for 10 ml .. My skin is over 25 years old. I recommend.
It came in 5 weeks, the box is a little wrinkled, although it was packed in a blown bag, in the case while trying it
Thank you. The product really liked it, and really there is a result. The skin is more elastic, and the nasolabial folds have become almost invisible. Only under the eyes it is not necessary to use, well, maybe i have it so, but there the skin overdried.
Nothing got, money returned.
good
NO PROBADA AUN
Just a great serum!
ok
Thanks..
In the process of delivery, the spout at the syringe, part of the contents poured out. The goods got for coins.
Very fast
Class